Terms and Conditions

1. Acceptance of Terms

By accessing and using PrepLoom (preploom.com.ng), you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

                ⚠️ Important: These terms constitute a legally binding agreement between you and PrepLoom Institute. Your continued use of the platform indicates your acceptance of any updates to these terms.
            

You must be at least 13 years old to use our services
If you are under 18, you must have parental/guardian consent
You agree to provide accurate and complete information
You are responsible for maintaining the confidentiality of your account

2. Description of Services

PrepLoom provides online exam preparation services including:

Practice Tests: TOEFL, IELTS, PMP, Cisco, CompTIA, and other certification exams
Study Materials: Video lessons, study guides, and reference materials
Progress Tracking: Performance analytics and personalized study plans
Community Features: Forums, study groups, and peer support
Expert Support: Live Q&A sessions and instructor guidance

Service Availability

Services are provided "as is" and "as available"
We do not guarantee uninterrupted or error-free service
Scheduled maintenance may temporarily limit access
We reserve the right to modify or discontinue services with notice

3. User Accounts

Account Creation

You must provide accurate, current, and complete information
You are responsible for maintaining account security
One account per person; sharing accounts is prohibited
You must notify us immediately of any unauthorized access

Account Responsibilities

Keep your password secure and confidential
Do not share login credentials with others
You are liable for all activities under your account
Update your information promptly when it changes

Account Termination

We reserve the right to suspend or terminate accounts that:

Violate these Terms and Conditions
Engage in fraudulent or illegal activities
Abuse or harass other users or staff
Remain inactive for more than 2 years

4. User Conduct

You agree NOT to:

Cheat or Misuse: Share answers, use unauthorized aids during practice tests
Distribute Content: Copy, redistribute, or sell our materials without permission
Reverse Engineer: Attempt to access source code or underlying technology
Spam or Harass: Send unsolicited messages or harass other users
Impersonate: Pretend to be another person or entity
Hack or Disrupt: Interfere with servers, networks, or security measures
Scrape Data: Use automated tools to extract content without authorization

                ⚖️ Consequences: Violation of these rules may result in immediate account suspension, legal action, and reporting to relevant authorities.
            

5. Content and Intellectual Property

Our Content

All content on PrepLoom (text, graphics, logos, videos, software) is owned by PrepLoom Institute or licensed to us. This includes:

Practice questions and exam simulations
Study guides and instructional materials
Video lectures and audio content
Website design and user interface
Trademarks, logos, and branding

Your Content

When you submit content (forum posts, comments, feedback):

You retain ownership of your content
You grant us a license to use, display, and distribute it
You confirm you have the right to share the content
We may remove content that violates our policies

Copyright Protection

All materials are protected by copyright laws
Unauthorized reproduction is strictly prohibited
Report copyright infringement to: legal@preploom.com.ng

6. Payments and Refunds

Pricing

Prices are displayed in Nigerian Naira (NGN) or USD
Prices may change with 30 days notice
Promotional pricing is subject to terms and expiration
Taxes may apply based on your location

Payment Methods

We accept credit/debit cards, PayPal, and bank transfers
Payments are processed securely via Stripe/PayPal
Recurring subscriptions auto-renew unless cancelled

Refund Policy

7-Day Money-Back Guarantee: Full refund if requested within 7 days of purchase
Conditions: Must not have completed more than 20% of course content
Processing Time: Refunds processed within 5-10 business days
Non-Refundable: Exam registration fees paid to third parties

📧 Refund Requests: Email billing@preploom.com.ng with your order number and reason.

7. Disclaimers and Limitations

No Guarantee of Results

While we provide high-quality preparation materials, we cannot guarantee:

Specific exam scores or pass rates
Admission to universities or certification programs
Employment or career advancement

Third-Party Links

Our site may contain links to external websites
We are not responsible for third-party content or practices
Use external links at your own risk

Limitation of Liability

To the maximum extent permitted by law, PrepLoom shall not be liable for:

Indirect, incidental, or consequential damages
Loss of data, profits, or business opportunities
Damages exceeding the amount you paid for services
Issues caused by factors beyond our control

8. Termination

By You

You may cancel your account at any time via account settings
Cancellation takes effect at the end of the current billing period
You remain responsible for charges incurred before cancellation

By Us

We may suspend or terminate your account if:

You violate these Terms and Conditions
Your payment method fails or is declined
We discontinue the service (with 30 days notice)
Required by law or regulatory authority

Effect of Termination

Access to paid content will be revoked
Your data will be retained per our Privacy Policy
Outstanding payments remain due
Provisions that should survive termination will remain in effect

9. Governing Law and Disputes

Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict of law principles.

Dispute Resolution

Informal Resolution: Contact us first to resolve disputes amicably
Mediation: If informal resolution fails, we agree to mediation
Arbitration: Binding arbitration in Lagos, Nigeria (if mediation fails)
Class Action Waiver: Disputes must be resolved individually

Jurisdiction

You agree to submit to the exclusive jurisdiction of courts in Lagos, Nigeria for any legal proceedings.

10. Contact Information

For questions about these Terms and Conditions, contact us:

Email: legal@preploom.com.ng
Support: support@preploom.com.ng
Address: PrepLoom Institute, Lagos, Nigeria
Phone: +234 703-1323-048

We respond to inquiries within 48 hours during business days.

                📄 Document Version: Terms v2.1 (April 2026). Previous versions available upon request.
            

Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Material changes will be notified via:

Email to registered users
Prominent notice on the website
In-app notification (if applicable)

Your continued use after changes constitutes acceptance of the modified terms. If you disagree with changes, you must stop using our services.